Terms of service
The following terms and conditions apply to all use of and orders placed on the Issai website. Issai reserves the right to revise the Terms and Conditions at any time. Users are responsible for keeping themselves updated with any changes. By using the website and/or placing an order on the website, you confirm that you have read and accept the Terms and Conditions and the Privacy Policy.

Terms and Conditions

The following terms and conditions apply to all use of and orders placed on Issai website issai.co. Issai reserves the right to revise the Terms and Conditions at any time. Users are responsible for keeping themselves updated with any changes. By using the website and/or placing an order on the website, you confirm that you have read and accept the Terms and Conditions and the Privacy Policy.

Placing an order

Please make sure that you have read and understood the Terms and Conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email. If your selection of products may be lost from out shopping bag, you will be required to re-enter your selection of products. Issai does not reserve items for future purchase.


All orders placed on theIssai website issai.com are stored in our customer system. Information such as customer shipping and billing address, and order history are saved.
You can choose your own password for log in. Here you can view your own profile which contains order history and information like customer shipping and billing address. All profiles can be deleted by contacting us at info@issai.co

Order confirmation

Shortly after placing your order you will receive an order confirmation by e-mail including your order number, details of the product you have ordered, payment and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order. If you fail to receive an order confirmation 24h after placing an order, please contact us at info@issai.co
If the items purchased are in stock, we can fulfil your order. Once the order has been fulfilled, a shipping confirmation will be sent to your e-mail with all shipment details. On rare occasions an item can be out of stock. Then you will be informed by e-mail.


Prices are shown in USD, AUD, MXN, GBP and EURO, they are automatically adjusted with fluctuations and the underlying original price is in AUD, therefore there might be a slight variation when you are charged with your home currency, as the payment will be processed in AUD and converted by your bank, card or payment system. When first entering the site you get the option between these currencies. The preferred currency can also be changed later. Prices do not include service, payment, but do include delivery charges.
Upon delivery of all international orders, the customer is obliged to pay customs, duties and other applicable taxes. Custom regulations vary from country to country, the customer should contact the local customs office for further information. If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.
Tax-free shopping on issai.co is not available. Issai reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.
The prices may vary between Issai Stores and the online store.


We accept the following credit- and debit cards: Visa and Mastercard via Stripe. We also accept Issai online gift cards.


Please allow 8 working days for us to produce your item and your order will be dispatched within 1-2 working days from the time is finished. When your order is dispatched, you will receive a shipping confirmation by e-mail including all shipment details like courier and tracking number. All orders are sent from Guadalajara, Mexico.
All domestic and international orders will be delivered within 2-5 days from the day you received your shipping confirmation. Domestic orders are sent with Estafeta and International orders with FEDEX express. These will be delivered to your delivery address or your local delivery point. A shipment that is not collected by 14 days will be returned back to us. A new shipment can be arranged for 300 pesos domestic and 50 USD international.
All orders are fully traceable with provided tracking number.
Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 14 days after the order was placed. Some delays may occur during sales, very busy periods, public holidays and severe weather conditions. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability and/or delays through customs. Please notice that we are unable to deliver to P.O. box addresses.

Trying items on

If you decide to return something, please ensure that it is in perfect condition. When trying on jewellery please wash hands before to avoid any oil or dirt rubbing off. Store the jewellery in Issai Jewellery box when done. When trying on clothing, avoid rubbing off deodorant, perfume and make-up. All returned items must be unworn and unwashed, with all tags still attached. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.


All measurements are approximate and variance may occur. Please have average sizing in mind and note that minor differences may occur.


If you change your mind about an item, you must notify us at info@issai.co within 14 days after having received your order. Please always refer to your order number in your communication with us. After receiving a return confirmation by mail, please return the product/s as soon as possible but no later than 14 days after sending your notice. Place items in original shipping box or padded envelope, closed securely. Any items that are being returned must be in perfect condition without any visible signs of wear and tear, and must have the original label attached or is still in bag with label on. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteria.
Please return in original shipping box or padded envelope, clearly marked as follows:
No Commercial Value / Return to:
Circunvalación Sur 45-3
Las Fuentes, Zapopan, 45070

Write RETURN and NO COMMERCIAL VALUE on the package and return label to ensure a faster expedition, so that custom duties and other applicable taxes are not added. The shipment should only include the items for return and a note stating the order number and customer name and address. Do not include any invoice from Issai in the return shipment. If requested by shipping company, put value to USD 10. If you don’t mark the shipment clearly with No Commercial Value/Return, we risk getting charged for import tax and custom. Any custom, taxes or VAT related costs due that the return package is not marked correctly, will be charged back to you.
The return and financial responsibility is yours until it reaches Issai and is confirmed by a delivery confirmation.
Collecting or returning orders at Issai Store is not available.
There are no returns on any gold pieces or sizes other than 5.5,8 and 9 as they are custom made. Or on any other custom made pieces.

Exchange or Refund

You are entitled to exchange or withdraw your purchase by notifying us at info@issai.co within 14 days of the date on which you have received the product. We will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us.
Returned items can only be changed into a different size or style with same price or lower. Please notice that we can exchange items to another size or style, only if available in stock. You will be charged for the new postage of the return.
The refund is made using the same payment method used at purchase. If you choose to withdraw your purchase, Issai will issue a refund of the amount including the shipping cost only if the shipment has not been sent. If the shipment already is sent and customer has received a confirmation mail regarding this, Issai will only issue a refund of the amount excluding shipping cost when the shipment is returned. If the item is returned due to a claim, the full amount including shipping costs will be refunded. Please note that Issai only issues a full refund if the product/s is in the same condition as at the time of delivery, with tag and seal still attached. A deduction of the value might be made if the return shipment is not marked correctly and customs, taxes or VAT related costs were charged to us.

Our regular online return and exchanges policy as described above applies during sale periods.

Warranty claims

There is a 1 year warranty on products sold on www.issai.com. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at info@issai.co within 7 days after purchase. Please place the item back in sealed bag and Issai jewellery box to avoid any added scratches or damages. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, Issai will make a full refund including shipping costs when the return of the claim is received.


All items are insured against theft and accidental damage whilst in transit from Issai warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.


Issai does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, you will be contacted by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.

Privacy policy

All your personal information is handled under strict confidence. Issai will never give any of your personal information to 3rd parties. All information is encrypted for safety. Personal data collected from customers online consists of name, address (both shipping and billing addresses), email address and telephone number. Issai may also store information regarding your purchases, information regarding product and size, and purchase price and date.
Issai use “Cookies” (Read more under “Cookies” below) and track IP addresses so we can improve our services and enhance your experience. Issai does not sell or rent out personal customer data. You are entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your name and other personal data from Issai customer database. You are entitled at any time to request removal from our marketing/newsletter list by contacting us at info@issai.co or click “unsubscribe” on the bottom of each newsletter.


For the safety of your personal information, we use SLL encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.


Cookies are used by issai.co in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. www.issai.co may not operate properly when cookies are disabled in your web browser.

Copyright / Trademark

Copyright in the documents provided in this site (including, without limitation, the trademarks of Issai, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Issai and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Issai. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at info@issai.co.

Resale policy

All items from Issai, either bought on www.issai.com , at Issai Store or at any other retailer may be bought for personal use only and not for resale. By placing an order on www.issai.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

Age restrictions

Parental or guardian consent is required for customers under the age of 18.

Governing law

The terms of use are complied in accordance with Mexican law and the Mexican courts will have exclusive jurisdiction.

Company details

Circunvalación Sur 45-3
Las Fuentes, Zapopan, 45070